Terms and Conditions
Refunds and Exchanges
NO REFUNDS or cancellations of orders after 48 hours of purchase. Please contact us via email if you would like to make an exchange. Exchanges are accepted within 10 days of arrival, and items must be shipped back in the condition in which they arrived with the original packaging intact. Buyers are responsible for return shipping charges. Sales of custom pieces are final and may not be returned or exchanged. If your order arrives damaged please contact us within 3 days and include a photo of the damaged piece.
Custom & Commissioned Pieces
We love to create one of a kind custom pieces so please do not hesitate to contact us with your ideas. Please note that custom orders cannot be changed or exchanged.
Care & Cleaning
Our ETC pieces are oven, dishwasher, and microwave safe. For longer life, however, we recommend that you hand-wash them and avoid taking them from one extreme temperature to another (pieces shouldn't go from very hot to very cold and vice versa).
Shipping costs cover packaging, weight, and insurance.
Given that all our products are hand made and painted to order, please allow 4-6 weeks of studio time before your order ships. Let us know if you desire a quicker turnaround time, and we will do our best to accommodate you!
Due to the fragile nature of ceramics, all orders are shipped USPS Priority mail and will come with insurance and a tracking number, which will be emailed to you as soon as the order leaves the studio.